18 hibajee Terms and Conditions

1 General Provisions

These terms and conditions ("Terms") form a legally binding agreement governing use of the services provided on the 18 hibajee online gaming and sports betting platform. These Terms apply equally to all registered members and guest users of the platform.

By accessing 18 hibajee through its website, mobile app, or any other channel, you are considered to have read, understood, and accepted these Terms in full. If you disagree with any term, please do not use the service.

18 hibajee reserves the right to amend or update these Terms at any time. Continued use of the platform after any changes means you have automatically accepted the new terms. We therefore recommend checking this page regularly.

2 Account Registration

A personal account is required to use 18 hibajee's services. All information provided at the time of registration must be accurate, complete, and up to date. Registering with false or misleading information may result in the account being closed at any time.

2.1 Single Account Policy

Each person may operate only one account. Creating more than one account under the same name, or using the same device, IP address, or payment method, is strictly prohibited. If this rule is found to have been violated, all related accounts will be closed and any balance held may be forfeited.

2.2 Account Security

You are solely responsible for keeping your username and password secure. Do not share this information with any third party. If you suspect unauthorised access to your account, notify the 18 hibajee support team immediately. 18 hibajee will not be responsible for any transactions resulting from unauthorised access.

2.3 Account Transfer

An account, or any rights within it, may not be sold, transferred, or rented to a third party. If evidence of such activity is found, the accounts of both parties will be permanently closed.

3 Age Verification and Identity Confirmation

To register with 18 hibajee, a member must be at least 21 years of age. The platform may at any time request identity documents or other records to verify the date of birth provided at registration.

As part of the KYC (Know Your Customer) verification process, particularly before large withdrawals, a member may be asked to submit a national identity card, passport, or other acceptable government-issued document. Failure to cooperate with document verification may delay or suspend the withdrawal process.

4 Deposits and Withdrawals

All transactions on 18 hibajee are processed entirely through Bangladesh's mobile financial services. The accepted payment methods are: bKash, Nagad, Rocket, and Upay.

4.1 Deposit Terms

• The minimum deposit amount is ৳100 (one hundred taka).
• The registered mobile number must be used when making a deposit.
• Deposits from third-party accounts are not accepted.
• After a successful deposit, the balance is generally credited instantly.

4.2 Withdrawal Terms

• The minimum withdrawal amount is ৳1,000 (one thousand taka).
• The withdrawal process is generally completed within 30 minutes to 3 hours.
• The method used for withdrawal must match the method used for the deposit.
• Withdrawals may be held if KYC verification has not been completed.
• Winnings earned from a bonus cannot be withdrawn until the wagering requirement for that bonus has been met.

4.3 Transaction Security

All financial transactions are secured with SSL encryption. 18 hibajee will never ask a member for their payment PIN or OTP. If you are asked for such information, it is a fraudulent attempt and you should report it to support immediately.

5 Bonuses and Promotions

18 hibajee offers bonuses and promotional offers to members from time to time. Each offer carries its own terms, and failure to follow them may result in the bonus being cancelled.

5.1 Welcome Bonus

New members receive a 200% bonus on their first deposit, up to a maximum of ৳10,000. For example: a deposit of ৳1,000 earns a bonus of ৳2,000, bringing the total balance to ৳3,000. The wagering requirement for the bonus is 15 times the bonus amount — meaning in this example, bets totalling ৳2,000 × 15 = ৳30,000 must be placed before winnings from the bonus can be withdrawn.

5.2 Reasons for Bonus Cancellation

• Claiming the same bonus from more than one account.
• Following a betting pattern with the intent to abuse a bonus.
• Failing to meet the wagering requirement within the specified time limit.
• Making a deposit from a fake or third-party account.

18 hibajee reserves the right to modify, suspend, or cancel any promotional offer at any time.

6 Betting and Gaming Rules

18 hibajee offers various types of gaming, including casino games, sports betting, live casino, and fishing games. Each game or betting category operates under its own rules, which are described in detail on the relevant page.

6.1 General Betting Terms

• Once a bet has been placed, it cannot be changed or cancelled.
• 18 hibajee may void a bet that was incorrectly accepted due to a technical error.
• If evidence of fraudulent activity related to any event or game is found, the related bet will be voided.
• The odds displayed at the time a bet is placed are final and do not change if the odds are updated afterwards.

6.2 Sports Betting

Bets can be placed on matches across various sports including cricket and football. If a match is cancelled or abandoned, bets will be settled according to 18 hibajee's established rules. 18 hibajee is not responsible for network delays or disconnections during live betting.

6.3 Prohibited Activities

• Manipulating or hacking any game or betting system.
• Placing bets using software or automated methods.
• Two or more individuals coordinating to gain bonus or balance advantages.
• Using the platform for money laundering.

7 Account Closure and Suspension

18 hibajee reserves the right to temporarily suspend or permanently close an account without prior notice in any of the following circumstances:

• Violation of any provision of these Terms.
• Providing false registration information.
• Suspected fraudulent or money laundering activity.
• Operating more than one account.
• Due to a regulatory instruction or legal obligation.

To close your account voluntarily, please contact the support team. The support team will manage the process of returning any legitimate balance held before closure, however bonus balances are non-refundable.

8 Technical Issues

18 hibajee aims to provide uninterrupted service, but the service may be temporarily disrupted due to server maintenance, network issues, or other reasons. In such situations, 18 hibajee will work to resolve the problem as quickly as possible.

8.1 Game Errors

If an abnormal result occurs in a game due to a technical fault or software bug, the relevant round may be voided and the stake returned in full. Any unrealistic prize displayed (such as an unusually large jackpot) that is the result of a technical error is not valid.

8.2 Disconnection

If the internet connection is lost during a live bet or an active game session, the game result will be recorded on the server and can be viewed after reconnecting. In such cases, 18 hibajee treats the server log as the final record.

9 Limitation of Liability

18 hibajee is not responsible for:

• Any loss arising from a member's internet connection or device problems.
• Financial loss caused by a member's own negligence or lack of awareness.
• Delays or errors caused by third-party services (payment gateways, mobile operators).
• Events beyond our control (such as natural disasters, government directives, or cyberattacks).

In all circumstances, 18 hibajee's maximum liability will be limited to the value of the transaction in question.

10 Privacy and Data

18 hibajee places the highest priority on protecting members' personal information. The detailed policy on how data is collected, stored, and used is described in our Privacy Policy. By agreeing to these Terms, a member is also considered to have agreed to that policy.

• Information provided at registration is used for the purpose of delivering and verifying services.
• Data is not sold or leased to third parties.
• Information may be shared with authorities if required to meet a legal obligation.
• All data is stored in encrypted form using SSL technology.

11 Responsible Gaming

18 hibajee believes gaming should be a source of enjoyment, not addiction. We encourage members to play within their means and in good health. Our Responsible Gaming Guide provides detailed information on self-control tools and available support.

11.1 Self-Exclusion

Any member may request a temporary or long-term suspension of their account. To use this option, contact the support team via 24/7 live chat or email.

11.2 Deposit and Betting Limits

Members can set daily, weekly, or monthly deposit limits for themselves. Once a limit is set, reducing it takes effect immediately, while increasing it may take a set period of time to come into effect.

12 Dispute Resolution

If you have any complaint or dispute regarding 18 hibajee's services or any transaction, please contact our customer service team first. The support team is available 24/7 via live chat and email in both Bengali and English.

12.1 Complaint Process

1. First, describe the issue through live chat and mention the relevant details (transaction ID, time, amount).
2. If the support team cannot provide an immediate resolution, the matter will be escalated to a higher level.
3. Complex issues will be reviewed within a set timeframe and a resolution will be communicated.

12.2 Final Decision

In case of a dispute, 18 hibajee's server logs and data will be treated as the final source of information. For disputes regarding the outcome of any game or odds, the game provider's server data will apply.

For general queries, you will find answers to many questions in our Frequently Asked Questions (FAQ) section, which we recommend checking before contacting support.

Accepting these terms means

By creating an account on 18 hibajee or using the platform, you confirm that:

• You are at least 21 years of age.
• You have read and understood these complete terms.
• You are voluntarily and knowingly accepting these terms.
• Participating in online gaming is lawful under your jurisdiction.

To learn more about 18 hibajee, visit our About Us page.