FAQ

18 hibajee Answers to All Your Questions

On this page you will find detailed answers to the most frequently asked questions on four topics: withdrawal rules, age limit and responsible gaming, account verification, and cricket betting. If you can't find your question, ask our 24/7 live chat.

24/7 Support Secure Payments Answers in English For Ages 21+

How to Withdraw Money

Questions and answers about withdrawing money from 18 hibajee via bKash, Nagad, Rocket, and Upay — including the process, timing, and bonus withdrawals.

At 18 hibajee, withdrawal requests are usually processed within 30 minutes to 3 hours. The same timeframe applies to all methods — bKash, Nagad, Rocket, and Upay. It may take a little longer at night or on holidays, but generally stays within this range. After submitting a request, you can check the status via live chat.

No, bonus money cannot be withdrawn directly. For the 18 hibajee 200% welcome bonus, the bonus amount must meet a 15x wagering requirement. Example: if you deposit ৳1,000 and receive a ৳2,000 bonus, you must wager ৳2,000 × 15 = ৳30,000. Only after meeting this requirement can winnings from the bonus be withdrawn.

Yes, withdrawals at 18 hibajee are available 24 hours a day, 7 days a week. You can submit a request at night or on Fridays and Saturdays. Money usually arrives within 30 minutes to 3 hours, though it may take a little longer during peak hours.

If a withdrawal shows as pending, wait a little first — it usually resolves within 3 hours. If it hasn't cleared after that, contact 18 hibajee's 24/7 live chat and provide your transaction ID or details. If your account verification is incomplete, withdrawals may be held, so submit any required documents.

The minimum withdrawal amount at 18 hibajee is ৳1,000. You must withdraw at least this amount through any method — bKash, Nagad, Rocket, or Upay. For deposits, the minimum amount is ৳100.

You can withdraw from 18 hibajee through four methods: bKash, Nagad, Rocket, and Upay. Dutch-Bangla Bank's mobile wallet Rocket is also on this list. You can withdraw using the same method you used to deposit. After logging in to 18 hibajee Login, you can submit a withdrawal request from the payment section of your account.

Responsible Gaming

Important information on age limits, deposit limits, signs of problem gambling, and how to get help. For more details, read our Responsible Gaming page.

Yes, 18 hibajee allows players to set deposit limits as part of responsible gaming. To set a daily, weekly, or monthly limit, apply through account settings or let the 24/7 support team know. This is an effective way to protect yourself from overspending.

Some warning signs: repeatedly betting to recover lost money, spending beyond a set budget, being unable to stop playing, neglecting family or work, and lying about gambling. If these signs appear, you should seek help immediately.

You must be at least 21 years old (21+) to create an account and take part in all casino and betting activities at 18 hibajee. A copy of your ID may be requested during registration and before your first withdrawal to verify your age. Accounts belonging to underage users are closed immediately.

If you are experiencing a gambling problem, first inform the 18 hibajee support team — they can help set limits or a temporary break on your account. Telling a family member or someone you trust, and seeking professional mental health support, are also effective steps.

A cooling-off period means suspending account activity for a set time, while self-exclusion means closing your account for the long term. Both options are available at 18 hibajee. Contact the support team via live chat or email and they will act promptly.

Verification and Documents

Details on why account verification is needed, required documents, and what to do if verification is rejected. You can find the full identity verification policy on the Terms and Conditions page.

If your verification is rejected, the 18 hibajee support team will usually explain the reason. The most common reasons are: a blurry or incomplete document image, a name mismatch, or an expired document. Scan the specific document clearly again and resubmit it, then let the live chat team know.

Identity verification (KYC) is done for two main reasons: first, to ensure the security of your account and funds; second, to confirm the 21+ age requirement. 18 hibajee wants to make sure the right person is managing their account. This prevents misuse and fraud.

Yes, this is very important. The name on your 18 hibajee account must exactly match the name on your bKash, Nagad, Rocket, or Upay account. If the names do not match, your withdrawal may be held. Use your correct name when registering.

18 hibajee typically requests verification before a first significant withdrawal or if any unusual activity is noticed. Documents may also be requested at any time after registration to complete your profile. Completing verification in advance avoids delays on withdrawals.

Typically, a clear photo of your National ID (NID) or passport and a selfie are required. In most cases, this is enough as long as the name matches the mobile banking number. If additional documents are needed in specific cases, the 18 hibajee support team will inform you directly.

Cricket and Sports Betting

Answers to all questions on BPL, T20, international cricket, and how to read decimal odds. Find more details in the 18 hibajee Cricket Betting Guide.

If a match ends with no result or is abandoned due to rain or another reason, the bet is generally voided and the full stake is refunded. However, if at least a specified number of overs have been completed and a result has been declared, the bet is settled according to that result. Full details can be found on the 18 hibajee betting rules page.

Decimal odds are straightforward: multiply your stake by the odds to get the total return. Example: if Team A's odds are 2.25 and you bet ৳500, your return is ৳1,125 (৳625 profit + ৳500 original stake). If Team B's odds are 1.50, a ৳500 bet returns ৳750 (৳250 profit). The lower the odds, the bigger the favourite.

At 18 hibajee, the most bets are placed on the Match Winner market — which team will win. Alongside that, Top Batsman, Total Runs Over/Under, Method of First Wicket, and Powerplay Runs are also popular among Bangladeshi players. In-play betting is particularly liked in the T20 format.

Yes, at 18 hibajee you can bet on BPL, IPL, T20 World Cup, and international series — all types of cricket. Special odds on Bangladesh Tigers matches are often available. If multiple matches are running at the same time, place your bets on separate slips.

In an accumulator (multi bet), the odds of multiple selections are multiplied together to produce the total odds. Example: if three selections have odds of 1.40, 1.50, and 1.90, the total odds are 1.40 × 1.50 × 1.90 = 3.99. A ৳100 bet returns ৳399 — but only if all three selections win. If one loses, the entire bet is lost.

In a handicap market, the weaker team is given a head start on paper to make the contest appear level. For example, if Team A is given a -1.5 run handicap, Team A must win by 2 or more runs for a bet on them to win. The result is understood by applying the handicap — the key point is who comes out ahead after the handicap is applied.

Still have questions? We are ready to help

If you could not find the answer to your question in this FAQ, speak directly with the 18 hibajee support team. Help is available in Bengali and English, 24 hours a day, 7 days a week.

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Get instant help from the live chat button at the bottom right of the site. You will usually get a response within a few minutes.

Email Support

To provide details on a complex matter, write to us by email: [email protected] — you can contact us in Bengali or English.

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