18 hibajee
Responsible Gambling
Enjoy the game, but know your limits. 18 hibajee believes that betting is a form of entertainment — not a source of income. On this page you will find out how to stay safe, when to seek help, and how to use our tools.
Our Commitment
18 hibajee is more than a betting platform — it is an environment where player wellbeing comes first. We believe that playing responsibly means the enjoyment of the game can last for many years. Problem gambling can cause serious harm to personal, family and financial life — we take this seriously and provide protective tools on our platform.
If anyone feels their gambling habits are getting out of control, our FAQ page has detailed information. You can also contact us directly via 24/7 live chat or email. Seeking help is not a sign of weakness — it is a sign of self-awareness.
18 hibajee's Terms and Conditions clearly state that this platform is for players aged 21 and above only. No underage person may open an account or play under any circumstances. If there is an underage member in your household, please keep them away from this platform.
Core Principles of Responsible Gambling
- Gambling is entertainment — not an alternative source of income
- Do not place more bets to try to recover money you have lost
- Never bet beyond what you can afford
- Avoid placing large bets on impulse
- Spend time with family and friends — do not let gambling take over
- Only players aged 21 and above may use this platform
Tools to Keep Yourself Safe
18 hibajee gives every player the ability to manage their own gambling habits. The tools below can be used from your account or activated through support.
Deposit Limit
Set a maximum deposit limit on a daily, weekly or monthly basis. Once a limit is set it takes effect immediately, and raising it requires a waiting period.
Session Time Limit
Decide in advance how long you will play in one session. When the time is up, the system will notify you automatically and encourage you to take a break.
Temporary Break
If you want to pause playing for a few days, suspend your account for a set period. During the break, no bets or deposits can be made.
Self-Exclusion
If you feel your gambling habits are becoming serious, choose a permanent or long-term self-exclusion. Once this decision is made, your account will be closed completely.
Gaming History Review
You can view your betting history, deposits and withdrawal records at any time. This helps you understand your own playing patterns and make changes if needed.
Contact the Support Team
Reach us any time via 24/7 live chat or email. The support team serves in both Bengali and English and can help activate any limit.
Warning Signs of a Problem
If any of the following signs appear in yourself or someone you know, it is time to seek help.
- Repeatedly placing bets to try to win back lost money
- Taking loans or using family money to place bets
- Feeling unable to stop even when you want to
- Hiding your betting activity from family and friends
- Feeling restless, irritable or anxious when unable to play
- Neglecting work, studies or daily responsibilities to focus on gambling
- Relying on gambling to deal with depression or loneliness
Ask Yourself
Answer the questions below honestly. If most answers are "yes", consider seeking support.
- Have you used money set aside for essential household expenses to place bets?
- Did you spend more time or money than you planned over the past week?
- Has someone close to you expressed concern about your gambling habits?
- Have you found it hard to stop even after a big win?
- Do you find it difficult to think about anything else while playing?
These questions are here to help you understand your own situation. If there is a problem, do not hesitate to ask for help from the 18 hibajee support team or your family.
Where to Get Help
You are not alone. If you are experiencing a problem, reach out through the options below — each one is effective and trustworthy.
18 hibajee Live Chat
Our support team is available 24 hours a day, 7 days a week via live chat in both Bengali and English. From activating self-exclusion to any other issue, they are here to help.
Email Support
If you are not comfortable talking directly, contact us by email. Our team responds promptly and every message is handled with complete confidentiality.
Family and Friends
Talk openly with a trusted family member or close friend. Support from someone close to you often opens the door to professional help and can ease the pressure you are feeling.
Professional Counselling
A mental health professional or behavioural therapist can provide effective support for gambling addiction. Contact your local hospital or mental health centre.
Support Groups
There are various support groups for people affected by gambling problems. Sharing experiences with others in the same situation can make the path to recovery easier.
Parental Controls
If there are underage members in your household, use parental control software on your devices. This prevents children from accessing gambling sites. You can find more information about data protection on our Privacy Policy page.
How to Build Healthy Habits
Responsible gambling means keeping gambling as a small part of life — not the whole of it. Before coming to 18 hibajee, set your own budget and time limit. For example, decide how much money you will spend and how long you will play each week — writing it down makes it easier to stick to.
Remember, no bet or slot game can guarantee a win. If you feel upset after a loss or find yourself thinking "I'll win this time", that is the right moment to stop. Take a break instead of chasing your losses.
Never place bets under the influence of drugs or alcohol. Your judgement is reduced in that state and you are likely to take far greater risks. The same applies when you are tired or under mental stress.
You can learn about our overall policies and goals on the 18 hibajee About Us page. We want every player to play in a healthy way over the long term and to get help if they ever run into difficulty.
We make no compromises on the safety of underage persons. If anyone under 21 attempts to open an account, that account will be closed immediately. If a parent suspects their child is using this platform, please contact us.