18 hibajee's Privacy Policy
This policy clearly explains how your personal information is collected, what it is used for, and how it is kept secure.
18 hibajee treats user privacy as its highest priority. This privacy policy ("Policy") applies to all services provided at 18hibajee.cam. By using the site, you are considered to have accepted the terms of this policy. If you have already read our terms and conditions, you should read this policy alongside it, as both documents together define the relationship between you and 18 hibajee.
1 What information is collected
1.1 Registration and account information
When you open an account at 18 hibajee, we collect the following information:
- Full name and date of birth
- Mobile number and email address
- Information linked to your payment method (bKash, Nagad, Rocket, or Upay account number)
- National ID card or other documents submitted for identity verification
This information is necessary for identification and account verification. 18 hibajee reserves the right to suspend any account if false or incomplete information is provided.
1.2 Transaction information
A record of every deposit and withdrawal is saved automatically. This includes the date and time of the transaction, the amount, the payment method used, and the transaction status. This information is used for fraud prevention and dispute resolution.
1.3 Technical and usage information
Some information is collected automatically while you use the site:
- IP address and device type
- Browser version and operating system
- Time of site access and session duration
- Which pages were visited and which games or sections were used
- Information obtained from cookies and similar tracking technologies
2 Purpose of using information
2.1 Providing core services
The information collected is primarily used to deliver uninterrupted service to you. Your information is essential for creating and managing accounts, processing deposits and withdrawals, applying bonuses and promotional offers, and providing customer support.
2.2 Security and fraud prevention
18 hibajee monitors information to ensure the security of every account. Detecting suspicious transactions, preventing multiple accounts, and complying with anti-money laundering regulations are all part of our security operations. Your data is kept secure through SSL-encrypted connections.
2.3 Personalised experience
By analysing your preferences and usage patterns, we personalise site content, offers, and suggestions. This helps you find games and sections that match your interests more quickly. However, this analysis never reveals your identity to third parties.
2.4 Communication and support
You may be contacted by email or live chat regarding important matters relating to your account — such as password change confirmations, withdrawal approvals, or security alerts. You can turn off promotional messages at any time.
3 Information storage and security
3.1 Retention period
All information is retained for as long as your account is active. Even after an account is closed, certain information may be kept for several years for legal, financial, or dispute-resolution purposes. Once that period has passed, the information is securely deleted or anonymised.
3.2 Technical security measures
18 hibajee applies the following measures to protect information:
- SSL/TLS encryption for all data transfers
- Encryption-based protection for stored data
- Regular security reviews and penetration testing
- Data access limited to staff who need it for their work
- Two-factor authentication on servers
No method on the internet is 100% secure — however, 18 hibajee applies industry-standard best practices to keep your information as safe as possible.
4 Sharing information with third parties
4.1 When information is shared
18 hibajee does not sell or rent your personal information to third parties. However, sharing information may be necessary in certain situations:
- Payment processing: Relevant information is shared with mobile banking partners such as bKash, Nagad, Rocket, and Upay to complete transactions.
- Technology providers: Software and infrastructure providers that support the operation of the site may process data within defined limits.
- Legal obligations: Information will be provided when required by a court order, a lawful request from an investigating authority, or a legal process.
4.2 Third-party obligations
Third parties that work with us are bound by confidentiality agreements. They may only use information for specified purposes and are required to comply with our security standards. 18 hibajee reserves the right to immediately terminate any agreement if a third party breaches these terms.
5 Cookies and tracking technology
5.1 What cookies are and why they are used
Cookies are small text files stored on your device. 18 hibajee uses cookies for the following purposes:
- Keeping login sessions active and remembering your preferences
- Enabling smooth navigation between different sections of the site
- Analysing and improving site performance
- Security verification and fraud detection
5.2 Cookie controls
You can disable cookies from your browser settings. However, disabling cookies may cause some important site features — such as automatic login or session retention — to stop working correctly. Third-party analytics cookies are used only to collect aggregate statistics and do not collect personally identifiable information.
6 Your rights and controls
6.1 Right to view and correct information
You have the right to view any information stored in your account and to request corrections to inaccurate data. Many details can be changed directly from your account settings; for more complex changes, please contact customer support.
6.2 Request to delete information
You may request that your personal information be deleted. However, some information may need to be retained for a set period due to legal obligations, ongoing financial transactions, or dispute resolution requirements. To close an account completely, all pending transactions must first be settled.
6.3 Opting out of promotional communications
If you do not wish to receive promotional emails or messages from 18 hibajee, you can turn off this service at any time from your account settings or through customer support. However, important messages relating to account security and transactions cannot be turned off, as they are essential for protecting your account.
6.4 Responsible account use
18 hibajee is committed to ensuring responsible gaming. As part of this, your account activity may be monitored so that support or information can be provided to you in a timely manner. This monitoring is done with your protection in mind.
7 Protection of minors
All services at 18 hibajee are for users aged 21 and above only. Collecting information from or providing services to minors is strictly prohibited. Age is verified at the time of registration, and if any account is suspected of belonging to a minor, it is suspended pending investigation. 18 hibajee reserves the right to forfeit the account and any funds held if false age information is provided.
8 Changes to the policy
18 hibajee reserves the right to update this privacy policy as needed. If significant changes are made, a notice will be sent to the registered email address or posted on the site. Continued use of the site after any changes will be considered acceptance of the updated policy. For this reason, it is recommended that you review this page from time to time. To learn about other terms governing your use of the site, you may also visit our about us page.
9 Contact and complaints
Privacy-related enquiries
If you have any questions, requests, or complaints about your personal information, please contact the 18 hibajee customer support team. Our support team is available in both Bengali and English, seven days a week, 24 hours a day.
Answers to common questions about privacy and accounts can be found on the FAQ page — visit the frequently asked questions section.